Cancellation
Customers may request cancellation support through AudienceCue contact channels or Creem-managed billing flows when available. Cancellation stops future renewal charges for the affected subscription.
Refund policy
Clear refund and cancellation handling.
AudienceCue uses Creem for checkout and subscription management. This page gives customers a visible path for billing, cancellation, duplicate-payment, and refund help.
Effective: April 30, 2026
Refund review
Refund requests are reviewed against account activity, payment status, product access, and applicable Creem policies. Approved refunds update available AudienceCue credits after the payment event is confirmed.
Failed or duplicate payments
If checkout fails, creates a duplicate charge, or does not provision the expected plan, contact support with the account email and receipt reference so we can reconcile the transaction.
Plan credits
Download and AI report credits are tied to the active plan period. Refunds, chargebacks, canceled subscriptions, or past-due states may reduce or reset available credits.
Taxes and receipts
Creem acts as merchant of record for payment processing, receipts, taxes, and payment method handling. AudienceCue support can help route billing questions to the right record.
Response path
Use the contact form for billing requests. We avoid asking for card numbers, passwords, or API keys in support messages.
Billing questions are easiest to resolve when you include the account email, Creem receipt detail, and the plan or checkout you used.
Contact billing